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How to Fix the "Bank Account Info Not Matching" Error

If you’re receiving a "Bank account info not matching" error when registering for bank transfers, it means that the banking details you entered do not match the information on file with your bank.

Why Is This Happening?

  • The banking information you provided does not exactly match your bank’s records.
  • This could be due to a typo, an incorrect account or routing number, or a mismatch in the account holder’s name.

How to Resolve It

  1. Double-check your banking details – Ensure the account number, routing number, and account holder’s name are entered exactly as they appear on your bank statements.
  2. Re-enter your banking information – Correct any errors and submit your details again.
  3. Be mindful of the attempt limit – You have 3 attempts to enter the correct banking information before further action may be required.

If you continue to experience issues, please contact your bank to confirm your details or reach out to our support team at help@supportpay.com for assistance.