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Why Am I Getting An Error When Trying To Send A Payment?

If you’re trying to send a payment and receive an error, it may be because your account is not registered withSupportPay or the Bank Transfer Registration Process has not been completed.

Why Is This Happening?

  • Your payment cannot be processed because your account is not currently registered with Mastercard.
  • As a result, the payment will be canceled and aborted automatically.

How to Fix It

  1. Register your account in SupportPay – You must complete the Bak Transfer Registration process in SupportPay before sending payments.
  2. Try sending the payment again – Once registered, you should be able to process payments without issues.

If you continue to experience problems, please reach out to our support team at help@supportpay.com for further assistance.