What's New in SupportPay?

Hey there! Are you wondering what's new on the latest version of SupportPay? We got you covered; here you have a summary of our latest release:

Release Date: 12/02/2025

New Features

1. Family Messaging

You can now chat directly with other family members through our new in-app Messages feature. This makes coordination easier and keeps conversations organized in one place.

2. Download All Documents on Mobile

Mobile users can now download their entire document library with a single tap. This new option simplifies backups and record-keeping when you're on the go.

3. WeParent Subscription Recognition

If you previously subscribed to WeParent, your first family in SupportPay is now automatically upgraded to Premium. No extra steps required—your benefits carry over seamlessly.

UI Improvements

To enhance clarity and navigation across the platform, we updated:

Page and section headers
Overall formatting and spacing
Font sizes for better readability on all devices

These changes aim to create a smoother and more intuitive user experience.

Additional Improvements

Access to Previous Invoices

Users upgrading their subscription can now view invoices from earlier billing periods. This provides better visibility into past charges for your records.

Correct Timezone Population

The timezone displayed in your account now updates correctly based on what you select in the Personal Information section. This ensures accurate timestamps across all features, including expenses, messages, and notifications.

Release Date: 09/04/2025

User Interface Enhancements

Dashboard UI: The layout now stays consistent in both horizontal and vertical views, making it easier to navigate on mobile.
Transactions Page: Enjoy a refreshed and more intuitive UI for managing your transactions.
Monthly Expenses (Small Screens): The UI has been optimized for smaller devices, ensuring better readability and usability.
Add Expense Feature: We’ve improved the layout and design to make adding expenses quicker and simpler.

Expenses

Private & Recurring Expenses: Both sections now feature improved search and filtering options, helping you find and manage expenses with ease.

Documents

Improved Search: Locating your documents is now faster and more accurate.

Payments

Bank Account Setup Fix: We’ve resolved the issue where the state list appeared as “undefined.” You’ll now see the correct list of valid states when adding a bank account.

These upgrades ensure SupportPay continues to run smoothly as you manage and share financial responsibilities.

Release Date: 07/10/2025

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User Interface Enhancements

We’ve refreshed the design and layout of key sections for better usability:

The Expenses section has an improved structure and layout
Updates to Payments, Category Splits, Merchant Creation, Disputes, and Private/Recurring Expenses

Mobile Notifications Improvments

We’ve enhanced mobile notifications to help you stay on top of important updates.
You’ll now receive:

Faster and more reliable alerts
Clearer messages for payments, approvals, disputes, and messages

These changes make it easier to manage your finances on the go.

Payments Functionality Upgrades

We’ve made the payments experience more efficient and user-friendly.
Improvements include:

A simplified payment process
Clearer payment history
Fixes for bugs that affected transaction tracking

These updates ensure every payment is smooth and accurately recorded.

Navigation and interactions now feel more intuitive and consistent across the platform.

Release Date: 06/19/2025

Here’s a look at the latest updates we’ve made to improve your experience with SupportPay:

Boost Your Credit Score

SupportPay now allows you to send payments directly through the app. And soon, those payments will be reported to credit bureaus, helping you build or improve your credit just by managing shared expenses. It's an easy way to get credit for the payments you’re already making.

User Interface Enhancements

We’ve updated several key sections of the app to make SupportPay easier to navigate and more intuitive to use.
Improved areas include:

Payments
Category splits
Merchant creation
Disputes
Private and recurring expenses

These enhancements offer a smoother, more consistent experience whether you're tracking, splitting, or reviewing expenses.

Performance Upgrades

Behind the scenes, we’ve made technical improvements to:

Increase speed and responsiveness
Improve overall stability
Deliver a faster, more reliable experience across devices

These upgrades ensure SupportPay continues to run smoothly as you manage and share financial responsibilities.

Release Date: 04/23/2025

User Interface Enhancements

We’ve launched a major redesign of the SupportPay interface to deliver a cleaner, more intuitive experience for all users.

What’s New:

Modern Look & Feel: From the moment you log in, you’ll notice updated layouts, refreshed visuals, and simplified navigation across the platform.
Streamlined Navigation: Key sections—including Payments, Disputes, Transactions, Expenses, and Family—have been thoughtfully redesigned to improve clarity and usability.
Faster, Smoother Interactions: Whether you’re managing finances, resolving a dispute, or tracking shared expenses, every action is now more efficient and consistent.

Performance Improvements:

In addition to visual updates, we’ve also made behind-the-scenes enhancements to:

Improve overall app performance
Reduce load times
Ensure a seamless experience across devices

These updates reflect our ongoing commitment to creating a user-friendly, reliable, and efficient platform for families managing shared financial responsibilities.

Release Date: 05/03/2025

We’ve made several updates to improve your experience with SupportPay. Here’s what’s new in the latest release:

Payments Enhancements

You can now record multiple partial payments, giving you more flexibility when managing shared expenses. This improvement makes it easier to track payment progress over time and ensures greater accuracy in your records.

User Interface Improvements

We’ve refined key parts of the app to provide a smoother and more intuitive experience. Notable updates include:

A redesigned Expenses page with improved layout and organization
Fixes for bugs affecting navigation, responsiveness, and visual consistency

Performance & Stability Fixes

We’ve made important backend optimizations to enhance overall app performance. You’ll notice faster load times, improved stability, and a more reliable experience across all devices.

General Improvements

Additional behind-the-scenes updates have been made to further streamline functionality, increase efficiency, and ensure a seamless user experience.

Release Date: 02/13/2025

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User Interface Enhancements: We’ve introduced new pages for disputes, recurring transactions, and voided transactions. Additionally, we’ve fixed various alignment issues to improve the overall visual experience.

Family Management Fixes: Issues preventing users from adding new family members have been resolved, along with a fix for missing profile pictures. Now, managing family members is smoother than ever.

Improved Search Functionality: We’ve fixed the issue that prevented users from successfully performing custom category searches, ensuring a more efficient way to find what you need.

General Improvements: We’ve also made various behind-the-scenes enhancements to boost performance and provide a better user experience.

Make sure to update the SupportPay app to its latest version to enjoy these awesome enhancements. You can download the app using one of the following links:

For iOS: https://apps.apple.com/us/app/supportpay-child-support/id808332758

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 01/23/2025

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NEW! Transactions: We’ve completely revamped the user interface for adding new transactions, making the process more intuitive and visually appealing. This update ensures a smoother and more efficient experience when managing your finances.

NEW! User Interface: We’ve enhanced the design of the active and paid transaction screens, giving them a fresh, modern look. Additionally, we’ve resolved several alignment issues to ensure a polished and consistent appearance across the app.

Spanish Version: Our Spanish-speaking users will notice significant improvements in the app’s translation and overall usability. We’ve refined text across multiple screens to provide a more accurate and user-friendly experience in Spanish.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 01/04/2025

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NEW! Tooltips: We’ve added new tooltips and enhanced existing ones to provide a more intuitive user experience.

Take a Tour: Updated tours across the app with helpful details to guide new users in navigating SupportPay effectively.

Subscription: Fixed the bug that caused subscription renewal dates to display incorrectly.

Expenses: Resolved the issue allowing edits to paid expenses and fixed other bugs related to this feature.

UI Enhancements: Introduced major visual and navigation updates to make the app more intuitive and user-friendly.

Other Bug Fixes: Addressed critical issues to ensure improved stability and a smoother experience.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 12/19/2024

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New Features and Improvements

NEW! Recurring Expenses

Managing recurring expenses just got easier! You can now edit existing recurring expenses directly in the app. Whether you need to adjust the amount, change the frequency, or update other details, this new feature gives you greater control and flexibility over your financial planning.

Daily Summary Enhancements

Staying informed has never been more convenient. We’ve enhanced the daily summary by including comments made on expenses. Now, you can review not just the expenses themselves but also any important notes or context associated with them. This improvement ensures that all the details you need are accessible at a glance, helping you stay organized and on top of your finances.

Simplified Add Expense Process

Adding expenses is a fundamental feature, and we’ve made it better than ever. The process has been streamlined to be faster, more intuitive, and user-friendly. Whether you’re adding a quick expense or including detailed information, the new design ensures you can do so with ease and efficiency.

UI Enhancements

We’re always looking for ways to improve the visual and navigational aspects of SupportPay. This update includes significant user interface enhancements that make the app more intuitive and enjoyable to use. From clearer layouts to smoother navigation, these changes aim to provide you with a seamless experience every time you open the app.

Bug Fixes

We’ve been hard at work addressing key bugs that were impacting the app’s functionality. These fixes ensure a smoother, more reliable experience across all devices. Some of the critical issues resolved include:

Resolved an issue preventing newly added family members from confirming their email addresses during registration.
Fixed a bug that caused an error message when adding a recurring expense with the “indefinitely” option selected.
Addressed an issue where the remaining amount of an expense was not displayed correctly for already reimbursed expenses.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 11/28/2024

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New Features and Improvements

NEW! Child Support Calculator

We’re thrilled to announce the launch of a new app for our popular Child Support Calculator! This powerful tool offers an intuitive interface that allows you to easily calculate and manage child support payments. Try it now at calculator.supportpay.com.

Demo Account Page Redesign

Discover a completely revamped Demo Account Page with a sleek, modern design that ensures faster navigation and an enhanced user experience. Explore the newly updated page now!

NEW! Documents

Upload and view documents with improved clarity using our new zoom feature. This enhancement makes it easier than ever to manage and review important documents within the app.

NEW! Notifications

Stay organized and never miss a payment with timely reminders! Users will receive payment reminders 3 days before the due date, giving them ample time to review and confirm transactions.

NEW! Disputes

Counter-disputes are now enabled for cases involving multiple participants. This feature adds a layer of flexibility and efficiency to dispute resolution processes, ensuring smoother interactions.

Export Feature

We’ve refined the export functionality and fixed bugs, resulting in a more reliable and efficient experience for exporting data from the mobile app. Get your data quickly and accurately when you need it.

Bank Transfers

The issue that prevented users from deleting unused bank accounts has been resolved, and account management has been streamlined to ensure that your financial information remains current and accurate.

Family Members

A bug that previously hindered adding new family members to accounts has been addressed, enhancing family account management.

Other Improvements

In addition to the above updates, we’ve made several UI enhancements and other fixes to further refine the user experience. Enjoy a more seamless, enjoyable app navigation and overall improved functionality!

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 11/11/2024

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New Features and Improvements

NEW! Child Support Calculator

We’re proud to introduce a brand-new app for our popular Child Support Calculator! This tool offers a seamless way to calculate child support obligations. You can try it out now at calculator.supportpay.com.

NEW! Import Feature

Managing expenses has become even easier with our enhanced Import Feature. It now supports multiple participants, making it simple to bring in data for families with complex arrangements or shared responsibilities.

NEW! Export Feature

Exporting expense data is now more versatile. The updated Export Feature allows users to export expenses for multiple participants in various formats, making it easier to analyze or share financial information when needed.

NEW! Payments

The new Payments functionality enables you to record multiple payments at once and make partial payments for more than two participants. This added flexibility helps users efficiently manage payments for complex financial arrangements.

NEW! Disputes

We’ve enhanced the Disputes feature to accommodate multiple participants. This improvement ensures that all parties involved in financial disagreements can be represented and addressed effectively.

Bug Fixes

We’ve addressed several critical issues to improve overall stability and performance:

Resolved a bug that caused paid recurring expenses to be deleted when the master recurring expense was removed.
Fixed an issue where searching for paid expenses by date displayed unpaid expenses instead.
Corrected problems related to Multiple Partial Payments, including document uploads, two-digit amounts, and UI alignment.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 10/17/2024

New Features and Improvements

Expense Export
We’re excited to introduce a new feature that allows you to export expenses for multiple participants in PDF format. To export, navigate to the Transactions tab in the left-hand menu, select the transactions you wish to view, and click Export at the top right corner of the expenses table. Choose the export criteria to generate your PDF.

Import Feature
Our import function is back! You can easily import expenses using our downloadable template, which can be found at Transactions > Import.

Recurring Expenses
We’ve added more helpful details to the Recurring Expenses page to make managing your expenses even more accessible.

Spanish Translation
The Add Expense walk-through is now available in Spanish! To change the language, click the Translate icon located to the left of your name at the top right corner of the page.

User Interface Enhancements
We’ve refined wording throughout the app and website to make your experience smoother and more intuitive.

Bug Fixes
We’ve fixed the issue that prevented premium users from accessing their two free transfers per month. Premium users can now enjoy their transfers without interruption.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 09/30/2024

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New Features and Improvements

Automatic Payments:
Introducing the ability to set up automatic payments when adding an expense. This allows users to create recurring expenses that will be automatically paid to the other parent, making it easier to stay on top of payments. To set up automatic payments for a recurring expense, go to the Transactions tab on the left-hand side menu and select You Owe. Then, locate the expense you want to pay and toggle the Auto Payment button.

Take A Tour:
Our introductory tour is now available in Spanish, automatically matching your device's default language for a seamless experience.

User Interface Enhancements:
We've refined the user interface to make it more intuitive and user-friendly. Some icons have been updated, and the overall appearance of crucial pages, such as the Family section, has been enhanced.

Bug Fixes

We’ve resolved the bugs affecting the search function in category splits and the import feature.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

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Release Date: 08/26/2024

New Features and Improvements

Notification Enhancements:
We've upgraded push notifications on our iOS and Android mobile app to ensure you receive timely and relevant alerts about your account. Now, you'll get notifications when an expense is added or disputed, and when a payment is made or recorded, among other key updates. We've worked to ensure these notifications function seamlessly across both platforms.

Disputes:
You can now dispute all types of expenses, not just reimbursement or support expenses. This new feature provides greater flexibility, allowing you to manage your finances more effectively by disputing any bill expense as needed.

User Interface Enhancements:
We've resolved alignment issues on the Expense Details page, ensuring that expense amounts display correctly when adding new expenses. Additionally, we've fixed a UI bug where incorrect information appeared when splitting an expense if the amounts didn't match the total. These improvements make the interface clearer and more user-friendly.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

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Release Date: 07/23/2024

New Features and Improvements:

User Interface Enhancements:

Take a Tour: We’ve resolved the bugs that caused UI flickering during the "Take a Tour" feature, particularly when learning the basics of adding reimbursements, bills, or support. The "Take a Tour" option has been restored to the home page in the To Do section, and we’ve also improved the descriptions in many tour steps for clearer guidance.

Notifications Enhancements:

Email Notifications: Our email notifications have been enhanced to send a summary report by default every 30 days. Registered users can now opt to receive emails more frequently (hourly, daily, and/or weekly). Additionally, a reminder email will be sent 7 days before your subscription renewal date.

Other Improvements:

Choosing a Family: Previously, users had to select a family every time they logged into SupportPay. Now, you only need to choose a family the first time you log in. Once selected, this will be your default family until you switch families via the option in the top right corner of the page.
Disputes: Users now have the option to open a dispute for expenses shared by three or more users.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 06/21/2024

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User Interface Enhancements

Personal Information Page: We've fixed the bug causing drop-down lists to overlap with the website's footer and header when users edit their personal information. The user interface now provides a cleaner look on the Personal Information page.
Family Page: The issue preventing profile pictures from displaying on the Family page has been resolved. Now, all family members' profile pictures are visible.
Notification Icon: We've added a notification bell icon for users with multiple family members, making it easier to stay informed.
Avatar Customization: Users can now choose a preferred color for family member avatars, and we’ve added new avatar options to enhance personalization.

Account Setup Improvements

Family Name Display: We've fixed the bug that prevented the family name from appearing when adding a new family member. This improvement ensures that users can correctly add family members to the appropriate family.

Expense Management Updates

Annual Payments: We've added the ability to select annual payments when setting up recurring expenses, providing more flexibility in managing finances.
Recurring Expense Editing: The issue that prevented users from editing the name of recurring expenses when a filter was applied has been fixed. Users can now click to edit recurring expense names without any issues.

Bank Transfer Enhancements

Multiple Invitations: We've added the ability to invite multiple family members to register for bank transfers simultaneously, simplifying the setup process.

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 03/07/2024

A NEW SUPPORTPAY VERSION IS AVAILABLE!

We are thrilled to introduce a revamped version of our website and app, offering enhanced features to elevate your experience. Check out the exciting highlights of this latest update:

NEW! Ability to Add Multiple Families: Whether you're managing multiple parent/child relationships or sharing in the expenses with another family member, you can now add an unlimited number of families and manage each financial relationship independently. To add a new family, you need to log out from your account and log back in. Then, choose the option to create a new family.
NEW! Ability to Add More Than 2 People as Participants in an Account: You can now add an unlimited number of family members and/or participants to SupportPay. Whether you're involved in caring for a child and want to add a step-parent or you're a sibling needing to share the financial responsibility of caring for a parent with your siblings, you can now do it all in SupportPay. For instructions on how to view and manage family members, please take a look at the following article: https://help.supportpay.com/hc/en-us/articles/23775263337108-How-Do-I-View-And-Manage-Family-Members
NEW! Bill Pay: You now have the ability to upload a bill where each person can send their payment directly to a merchant or 3rd party. In addition, you can send a check directly to the merchant right from SupportPay. No more wondering if a payment has been made or having to send money for a reimbursement. Now, each family member can send their payment directly to the 3rd party or merchant, and everyone can log in to SupportPay to get up to the minute status of payments.
SupportPay and WeParent Integration: As we move closer to fully integrating SupportPay (the leading platform to manage family finances) and WeParent (the leading platform to manage schedules and communicate with each other), you can now use the same login and password to access both solutions, seamlessly.
Better Expense Details: A better interface allows you to see all the details of an expense, including each person’s shares, receipts, disputes, comments, and payments, all in one place. You can see this by going to the Transactions page and selecting an expense.
More Functionality, Same Low Price! Even with all of this expanded functionality, we are keeping the same low price while offering even more options. You can now subscribe to a 2-year plan and save even more. Check our pricing at https://supportpay.com/pricing/ .

For Android: https://play.google.com/store/apps/details?id=com.supportpay&hl=en_US

We're committed to continually improving our platform to meet your evolving needs. Explore these exciting updates and make the most of our enhanced features today!

Release Date: 07/07/2023

New Features, Improvements & Bug Fixes

NEW! Add new expenses in 15 seconds or less, using our brand new 3-step process: Introducing a brand new Add Expense Wizard, which simplifies the process of adding new expenses and support.
NEW! Introducing the Import feature: The new Import feature allows our users to import expenses to the SupportPay app easily.
NEW! We’ve added the ability to record the payments made via payment applications: We’ve improved our UI so that now you can record payments you made via payment applications, such as Venmo, Zelle, Cash app, etc. and attach a payment proof. Please note that this new feature only allows you to record the payments, but not make the payment through SupportPay using the said apps.
Other significant improvements and bug resolutions: We’ve improved features such as the search documents functionality, multiple/partial payment functionality, mobile notifications, update personal information from a family participant, etc., by resolving bugs that were affecting these functionalities, as well as improving the UI.

Release Date: 03/06/2023

New Features & Improvements

NEW! Ability to add a child from the dashboard: Now, our users have the ability to add children from the dashboard.
NEW! Ability to add a custom category in the Import feature: We’ve made a major improvement in the SupportPay app, by adding the ability to add a custom category when importing expenses.
Enhanced the performance of the app and website: We’ve significantly improved the performance of our platform, reducing the time it takes to load.
A new category called Income Support is available when adding support: This new category is available for users when adding Support, along with the other existing categories (Additional Support, Child Support, Alimony/Family Support.)
Improved user interface in the dashboard: We’ve significantly improved the UI in the dashboard, providing a cleaner look to the app.
Improved the Add Expense feature: We’ve enhanced the performance of the Expense functionality.

Bug Resolutions

Country resetting to US when editing merchants: We’ve fixed the issue where the system would reset the country to US when editing merchants, making it impossible to change it.
Tour page unresponsive in iPad mini: We’ve fixed the issue where the platform was not responding when trying to do the initial tour in an iPad Mini.
Other significant UI bug resolutions: We’ve resolved several bugs related to the user interface, including issues with notifications, etc.

Release Date: 01/07/2023

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New Features & Improvements

NEW! We’ve added the ability to import expenses in bulk: It’s finally here! The feature to import expenses in bulk has been added to SupportPay.
NEW! Users now have the ability to subscribe to SupportPay upon registration: Now, new users don’t have to wait to complete registration to subscribe, as we’ve added the ability to subscribe during the registration process.
NEW! Now the contact details from the children show up in their Additional Info tab: We’ve added the contact details from the children in the Additional Info tab. This can be viewed by going to the Participants section, selecting the child, and then clicking/tapping on Additional Info.
NEW! We’ve added the ability to edit the additional info: Now, our users have the ability to update the participants' additional info from the Participants section.
NEW! We’ve added the option for custom files in the Export tab: Now, users have the ability to export custom files by selecting the newly added option in the Export tab.
NEW! Users now have the ability to choose how many transactions they can view per page: We’ve enhanced the UI on the transactions page so that users can choose how many transactions they want to view per page.
NEW! Now our users can download documents by selecting a specific date range: We’ve added the ability to download documents by selecting specific date range. Our users can choose to download documents from all times, this month, the previous month, or select a custom date range.
Added back the social media buttons on the registration page for SSO: Now, our users can register and/or log in using the social media buttons (Google, Twitter, Apple).
We’ve improved the Category Split functionality: The app doesn’t allow users to create a category split if a child hasn’t been added.

Bug Resolutions

Files getting duplicated when uploading them in a dispute.
Issue when trying to close or skip the pop-up window when adding additional information for a child.
Family Details section not closing up automatically after moving to a different section or adding an expense.
Redirection issue when adding an expense/category split.
Additionally, we’ve released significant fixes for the UI.

Release Date: 12/07/2022

New Features and Improvements

We’ve updated the UI when entering a Paypal account as the payment method: Now the UI in the payments section has been updated so that it is clearer for anyone who wants to set up Paypal as their payment method.
We’ve renamed the “Case” section with “Family”: We’ve renamed this section to reflect its purpose better.
We’ve updated the UI for the Support Order Files section: We’ve removed the “Amount” column in the Support Order Files section, resulting in a much cleaner screen.
Added a “Need Help?” button: We’ve added a “Need Help?” button in the dashboard for our users to be able to contact our support team easily.
Improved the “All Transactions” UI: Now, the top bar in the “All Transactions” sticks when scrolling down so that our users can still view the options.
Improved the “Export” functionality: We’ve made several improvements to the “Export” functionality, such as UI improvements, downloading documents in zip format, etc.
Significantly improved the registration flow: We have updated the registration flow and reworked it to SIGNIFICANTLY reduce the steps needed to create an account.
Improved mobile notifications: Now, our users will receive more accurate mobile notifications.

Bug Fixes

Adding, editing, and deleting custom categories and category splits: We’ve fixed the issue where adding, editing, and deleting custom categories and category splits, was impossible.
Transaction and documents section not resetting after going to a different tab: Now, the transaction and documents section resets after the user goes to a different tab.
Document export issues: We’ve fixed some issues involving the export functionality, where the export button was showing up in different sections when it should only be visible on “All Documents”.
“Take a tour” functionality issues: We’ve fixed the issue where the “Take a tour” functionality was unresponsive.
Incorrect “Received Date” for eCheck payments: We’ve fixed the issue where the “Received Date” for eCheck payments was incorrect.

Release Date: 10/13/2022

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New Features and Improvements

UI updates and improvements: We’ve made several updates and improvements in the user interface, including new fonts, text color, and style. Also, we’ve separated the subscription section and the payments section for a less confusing layout.
Updated error message for invitee registration: We’ve updated the error message that shows up when an invitee already has an account in our system.
Email reminders for eCheck registration: We’ve added more reminders for invitees to complete their registration process for eCheck.
Email receipts for subscriptions: We’ve updated the email we send with the receipt after purchasing a subscription.

Bug Fixes

Data update issue: We’ve fixed the issue where the information modified by the founding parent upon registration was not showing up in the other parent’s end.
Quantity of free e-Checks available: We’ve fixed the issue where the system was not showing up the correct number of free e-Checks available, depending on the subscription type.
Recurring section UI issue: We’ve corrected the UI issue for the Recurring Expenses section.
Recent activity issue for recurring expenses: We’ve fixed the issue where the system wasn’t showing the recent activity for recurring expenses correctly, duplicating the records.
Issue uploading and downloading files: We’ve corrected the issue where the system was not showing a preview for the files uploaded, and the files were missing the extension.
Subscription cancellation issues: We’ve fixed the issue where the system
UI issue in the mobile registration page: When entering a long email address when registering, the text overlapped with the checkmark that indicates the email address was accepted. This has been fixed.
Error after eCheck registration: An error message was showing up when registering for eCheck, not allowing to verify the account.
Register button error: We’ve fixed the issue where the “Register” button directed the users to the login page instead of the registration page.
UI fixes: We’ve fixed several issues in the UI, specifically in the dashboard and transaction section.
Transaction showing as paid when it is still processing: We’ve fixed the issue where the transactions were showing as paid even though the payment was still processing.

Release Date: 09/12/2022

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New Features

Ability to add Support Order files, and created a new section for them: We’ve added the ability to add Support Order files, and we’ve added a specific section for them. This can be find under Documents > All Documents.
Improved UI with enhanced wording, icons and colors: We’ve made several improvements in the UI, including new icons and colors for our premium features, and we’ve enhanced the wording on some sections.
Ability to edit every field when adding other parent: Now our users have the ability to edit every field and enter details when adding other parent.
Updated invoice email: We’ve updated the email that contains the invoice, adding a fresh look to it and including some important information.
Ability to view PDF preview: Now our users will see a preview of any PDF they upload with a transaction.

Bug Fixes

Drawer opening issue after adding or deleting a receipt: We’ve fixed the issue where the drawer showing the transaction details was not opening after adding or deleting a receipt.
Switch to premium option not showing up when creating a custom category in the web version: We’ve fixed the issue where the toggle button to switch to premium was not appearing when creating a custom category in the web version.
App resetting when verifying email: We’ve fixed the issue where the app was resetting after verifying the email address.
Transaction tour issue: We’ve fixed the issue where the “Take a quick tour” functionality for the transactions page was not working.
Default subscription selected when subscribing: We’ve corrected the subscription plan that is selected by default when subscribing. Now the default is the Family Yearly Plan.
Users unable to create account: Now our users should be able to create new accounts without any issue.
Date is not fixed when adding an expense: We’ve fixed the issue where the date was not fixed when adding an expense, causing our users to enter it several times.
UI showing the same color for different users: We’ve fixed the issue where all the bubbles for the users where showing with the same color. Now, each user shows up with a different color.
Summary email not matching information in the account: We’ve corrected the information that is sent in the summary email. Now the information contained in the email matches the information in the account.
Private files functionality: Now the files added as private are completely hidden from other users in the same account.
Transactions not displaying correctly: We’ve fixed several issues with the transactions layout, as it was not displaying the transactions correctly when clicking on them twice, or required two clicks to switch between transaction details. Now this is working normally.

Release Date: 08/24/2022

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New Features:

Daily reports for eCheck deposits: We’ve started to get daily reports for eCheck deposits. With this, we’ve enhanced our ability to detect fraudulent activity.
Email verification for eCheck registration: We’ve implemented email verification for eCheck registration. Now, all users will be required to verify their email, which makes the registration process more secure.
A new pop-up message asking for email verification: Related to the update above, we’ve implemented a new pop-up message reminding users to verify their email addresses.
Improved the registration flow to make it easier: Now it is much easier to register to SupportPay, as we’ve reduced the number of steps required to complete the registration.
Improved our data syncing: We’ve improved the way we sync our data by using a brand-new system.
Improved the user interface for the transactions page: We’ve introduced a new table on the transactions page that shows the deleted/void transactions.
Users now have the ability to change the default settings for due dates: Users are now able to change the default settings for due dates and enter the due date manually.
Internal improvements: We’ve made improvements internally to make our processes more efficient.

Bug Fixes

Issue on the invitation message with registering for eCheck: We’ve fixed the issue where the invitation message was not showing up in the app when registering for eCheck.
SSL certificate error: The SSL certificate issue preventing users from registering and sign in has been fixed.
Expenses don’t split correctly: Expenses are now splitting correctly, and it is not necessary anymore to enter them twice.
Subscription date in settings is incorrect: We’ve fixed the issue where the subscription date in settings was showing up incorrectly.
Bank transfers incorrectly marked as processed or paid: We’ve fixed the issue where bank transfers were marked as processed or paid on our end, but the transaction was not actually taking place. Now the transfers are marked as processed or paid until the transaction has been completed.
Users unable to cancel subscriptions: We’ve fixed the issue where users were unable to cancel their subscription in the app.
Issue setting up the due date for expenses: Now, the due date shows up correctly after the user enters it when adding expenses.
Registration of Invitee: We fixed the issue where the information entered by an invitee upon registration was not overriding the information entered by the inviter.
Country and Relationship mandatory for case participants: Now the country and relationship are not mandatory fields for case participants.
Phone verification issue for eCheck registration: We’ve fixed the issue where the system was showing accounts as verified for eCheck registration even though the phone number was not verified yet.
Users unable to sign up to SupportPay: Now, users should be able to sign up normally to SupportPay.
Grammar mistake in Welcome Email: We’ve corrected a grammar mistake in the welcome email sent to new users.
Scrolling issue in the mobile dashboard: We’ve fixed the scrolling issue in the mobile dashboard where our users could not scroll to the bottom.
Rows only highlighted if clicked: Now, selected rows will remain highlighted even if the user is not clicking on them.

Release Date: 07/13/2022

New Features

The Family Subscription plan is now available!: You can now upgrade your subscription to a family plan!
Ability to create custom categories when creating new splits and on the support categories: We’ve added the ability to create custom categories when you’re creating new splits, as well as on the support categories so that you don’t need to exit the section where you’re working on.
API integration to prevent fraudulent activity: We’ve implemented an email validation API to prevent fraudulent activity.
Ability to pay for the other parent’s subscription: Now, any parent has the ability to pay for their own and the other parent’s subscription. Yay!

Bug Fixes

Custom categories disappearing when adding a new expense: We’ve fixed the issue where the selected custom category disappeared when adding a new expense.
User settings staying highlighted when choosing a different setting: Now, the settings won’t stay highlighted on the left-hand side menu when going to a different tab in the user settings.
Changed the name of the Base Support category to Child Support: We’ve updated the name of the Base Support category to Child Support.
Exported files: We’ve corrected the formatting on exported files and fixed the issue where the drawer was not resetting after selecting You Owe/Owed.
“Thank you” message upon subscribing: The Thank-you message that appears when you subscribe will not hide until you take an action in the app.
New subscription ID for each subscription message: We’ve added a new subscription ID for each subscription message to help us track them better.
Incorrect child DOB: We’ve corrected the issue where the app was showing up the birthday of the children incorrectly.
Links redirecting to the wrong page: We’ve fixed the issue where some links were redirecting free users to the incorrect pages.
Updated text on the MetLife registration page: We’ve updated and improved the formatting on the MetLife registration page to better describe this benefit.
Transaction filter: We’ve improved the filters on the Transactions page so that it shows more filtering options.
Scrolling issue: We’ve fixed the issue where the dropdowns were moving along with the rest of the page when scrolling down/up.
Added a new link showing SupportPay’s master categories: We’ve added a new link to SupportPay’s master categories for your reference when creating a custom category.
Security answers case sensitiveness: We’ve fixed the issue where the answers to security questions were not matching due to case sensitiveness.
eCheck user interface: We’ve corrected some formatting and UI issues in the eCheck UI, such as font size, buttons sizes, etc.
Zip code field and edit icons: We’ve corrected the issue where the zip code field was showing the increment/decrement icons, and we’ve corrected the Edit icons so that all of them look the same.

For the mobile versions of the app, you can download the latest version by using one of the following links:

Click here for Android.

Click here for iOS.